Contact Veracyte

Whether you’re a provider ordering Veracyte tests, a patient with billing questions, or seeking support for Decipher, Afirma, or Prosigna molecular tests—we’re here to help. Fill out the form below.

Get in touch with us

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Customer support teams by specialty

Customer support by phone



Monday–Friday / 5:30 AM – 5:00 PM PT

Decipher support

858-766-6575


Afirma support

650-243-6388


Prosigna support

650-243-6888


IVD support

Orders and general inquiries: [email protected]

Accounts receivable and billing: [email protected]

Technical inquiries: [email protected]


Other support resources

Next steps

Veracyte Diagnostics Platform

A novel diagnostics platform helping unlock deeper cancer insights.

Technology and Pipeline

Explore our portfolio of molecular tests, developments, and progress.

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